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Centralized Services Division
Centralized Services Division provides legal, financial, human resource, dispute resolution, automation services; sets policy, and recommends overall direction.
Goals and Objectives:
- Goal #1: Maximize the department’s financial opportunities and available human/service resources.
- Provide fiscal oversight to DLI divisions from a department-wide perspective that supports a common vision and leverages expertise.
- Facilitate long-term financial planning.
- Provide accurate and meaningful financial information that meets the needs of division staff.
- Goal #2: Improve communications with internal and external customer.
- Plan a safety net to cover brain drain in FSB, CSD and other divisions.
- Continually improve communications within FSB, between FSB and other CSD bureaus, and between FSB and other divisions.
- Identify and leverage internal expertise through the use of an individual marketing plan, structural Bureau overview, staff development, cross training, new employee training, hiring tough, improved customer focus, understanding the core values, and supporting the FSB vision.
- Goal #1: Provide timely, impartial administrative hearings for Montana’s citizens.
- Maintain a current hearing docket for all cases appealed to the Hearings Bureau. This typically requires completion of 1,200 Unemployment insurance (UI) appeals and 200 other appeals annually.
- Complete 80% of UI hearings and decisions within 30 days of appeal and 90% within 45 days. Meet all other UI quality standards.
- Complete non-UI hearings and decisions within 6 months of receipt of file, except when the parties to cases request more time in the hearing process.
- Complete 75% of non-UI decisions within 45 days of submission and 100% within 75 days of submission.
- Maintain high quality hearing processes and well-written, legally correct decisions.
- Goal #2: Streamline Bureau operations for ease of user navigation/search.
- Continually develop and enhance automated systems, to include: improvements to the case tracking system and other utilization of technology.
- Goal #1: Provide quality, innovative technology to better serve our internal department customers.
- Provide technical support that meets the internal customers’ requirements while adhering to Department and Enterprise standards and policy.
- Provide technical assistance/guidance for effectively interacting with advancing technologies for continuing development of efficient delivery systems to the external customer.
Centralized Services Division Website: http://dli.mt.gov/csd/csd.asp
